Support
How to reach the Prosei AI team, and what to send so we can help quickly.
1. Contact Us#
Email team@prosei.ai. That address reaches the people who build Prosei, not a ticket queue.
If something is actively blocking a filing or a hearing, say so in the subject line and we will treat it that way.
2. What to Include#
The fastest answers come from messages that let us find the exact record. Where it applies:
- The email address on your Prosei account.
- The case name, and the document or motion involved.
- What you expected to happen, and what happened instead.
- Roughly when it happened.
Please do not send passwords, and there is no need to send API keys or tokens. We never ask for them.
3. If You Cannot Sign In#
Use password reset first; it works even when the app looks stuck. If you are already signed in on another device, a reset link can look like it did nothing when in fact it succeeded.
If you have two-factor authentication on and cannot reach your second factor, email us from the address on the account and we will work through it with you.
4. Billing and Refunds#
Plan changes, cancellations and invoices are in Settings → Billing, which opens the billing portal directly.
If a charge looks wrong, email us with the date and amount. We would rather look at the actual record than have you guess at what happened, and if we got it wrong we will put it right.
5. Other Places to Look#
- Help centre, once you are signed in: guides for creating a case, uploading documents, and drafting.
- Status, if the app is slow or unreachable.
- Zoom integration guide, for connecting or removing Zoom.
- Security overview and Privacy Policy, for how data is handled.
- How Research Works, for what legal research searches, what it checks, and its limits.
6. What Support Can and Cannot Do#
We can help with anything about the product: a feature not behaving, a document that will not upload, an export that looks wrong, a charge you did not expect.
We cannot advise you on your case. Prosei AI is a self-help tool. It is not a law firm, does not provide legal advice, and is not a substitute for a licensed attorney. If you want a lawyer, the Find an Attorney directory, once you are signed in, lists bar-verified attorneys who take limited-scope work.